artificial intelligence

July 2016: Samaha Associates’ CEO Sabeh Samaha Featured in CUES: IVR Options – CU Leaders Consider How Best to Leverage Interactive Voice Response

July 2016: Samaha Associates’ CEO Sabeh Samaha Featured in CUES: IVR Options – CU Leaders Consider How Best to Leverage Interactive Voice Response IVR Options CU leaders consider how to best leverage interactive voice response. By Richard H. GambleIVR Options Should efficient CUs turn off their interactive voice response systems, continue to support them or significantly upgrade them? The answer depends on who you ask. Turn it off, suggests Tonni Larson, CCE, president/CEO of $76 million CentralAlliance Credit Union (www.centralalliancecu.org), Neenah, Wis. “We had almost 20,000