News & Events
Successfully Implementing New Technologies in an Increasingly Remote World by W.B. King While many credit union executives, employees and members have slowly adjusted to new methods of operations due to COVID-19, not all credit union departments have been impacted in the same manner. In the early days of the pandemic, for example, technology departments, and the all-important operations they oversee, had to function with exacting efficiency because the success of the organization largely depended upon it (and still does). And in many cases,
Samaha & Associates is proud to announce that Senior Consultant Tracy Helm has joined its team. A dynamic and driven credit union advocate with over 20 years of leadership and executive experience, she has managed several hundred projects, including core software conversions, post conversion projects, migrations and mergers. Helm demonstrates particular expertise on ATM, debit, credit and shared branching platforms.
Contact: Sabeh Samaha
While COVID-19 has understandably posed challenges for many businesses, Samaha & Associates quickly adapted by leveraging its proven remote-work prowess. Throughout 2020, the financial technology consulting firm has been executing numerous high-level technology projects for its trusted clients, including Nymeo Federal Credit Union, which recently underwent a successful online banking conversion.
Contact: Sabeh Samaha
Samaha & Associates Defines Remote Service Excellence During COVID-19 Press Release August 27, 2020 By Adam Denbo Miami, Fla. (August 27, 2020) — Despite workplace restrictions placed on many businesses nationwide due to COVID-19, Samaha & Associates has remotely executed four conversion jobs, including core, digital banking and debit/credit card projects, for its valued credit union clients. “For more than 23 years, the Samaha team has tirelessly worked to provide exemplary service to our trusted credit union clients. From the inception of our firm, our
Elevating the User Experience of Your Front Line Employees Credit Union Business May 28, 2019 By Tom Black Credit unions often emphasize the need to provide a superior member experience, especially when it comes to using new technologies. However, many credit unions ignore the user experience of their own employees. It is important to remember credit union staff can subconsciously reflect their own positive or negative user experience back onto members. Eventually this will directly impact the member experience. Consider the fact that most credit unions
Samaha & Associates Releases White Paper on Mastering the Art of Negotiation – Provides insight on how to handle technology and service contract negotiations – May 01, 2019 MIAMI–(BUSINESS WIRE)–Samaha & Associates, a Miami-based provider of consulting and project management services to credit unions, banks and others within the financial industry, has released its whitepaper The Art of Negotiation: Core and Third-Party Agreements Made Easier, which is available free for download on the company’s website. The white paper
Samaha & Associates Announces Seven Core Conversions in Past 12 Months for Prominent Credit Unions – Four conversions completed; Three ongoing April 24, 2019 MIAMI–(BUSINESS WIRE)–Samaha & Associates, a Miami-based provider of consulting, negotiation and project management services to the financial services industry, announced the completion of core processing conversions for four leading credit unions and the initiation of core processing conversions for three other prominent credit unions. The four completed conversions were finished on-time and
CUs should look to staff or collaborate with true technology inventors. by Richard H. Gamble Artificial intelligence and machine learning are technologies developed by computer and data scientists. Data analysts have become key members of credit union staffs. Data scientists, however, are rare and expensive, so most credit unions rent them as needed instead of hiring them. Only the largest financial institutions are investing in employing true data scientists, says Kirk Kordeleski, senior managing partner and chief strategy officer at BiG Consulting, Long
Sabeh Samaha, president/CEO of Samaha & Associates, visited CU broadcast, a credit union talk show, during the 2019 CUNA Governmental Affairs Conference in Washington, D.C. Host Mike Lawson chatted with Sabeh about technology market consolidation and what it means for credit unions today. Click here to watch this engaging and educational interview.
Samaha and Associates Engages Matthew Davidson As Senior Consultant for Business Strategies – Part of company’s national growth strategy to assist financial institutions to more effectively enhance their service and boost profitability – MIAMI, March 7, 2019 – Samaha and Associates, a Miami-based provider of consulting and project management services to credit unions, banks and others within the financial industry, announces it has engaged Matthew Davidson as senior consultant for business strategies. In this role, Davidson works with credit unions and banks