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Samaha Associates’ Senior Consultant Tom Black Featured in Credit Union Business Magazine “Elevating the User Experience of Your Front Line Employees”

Elevating the User Experience of Your Front Line Employees Credit Union Business May 28, 2019 By Tom Black   Credit unions often emphasize the need to provide a superior member experience, especially when it comes to using new technologies. However, many credit unions ignore the user experience of their own employees. It is important to remember credit union staff can subconsciously reflect their own positive or negative user experience back onto members. Eventually this will directly impact the member experience. Consider the fact that most credit unions

Samaha & Associates Releases White Paper on Mastering the Art of Negotiation

Samaha & Associates Releases White Paper on Mastering the Art of Negotiation – Provides insight on how to handle technology and service contract negotiations – May 01, 2019 MIAMI–(BUSINESS WIRE)–Samaha & Associates, a Miami-based provider of consulting and project management services to credit unions, banks and others within the financial industry, has released its whitepaper The Art of Negotiation: Core and Third-Party Agreements Made Easier, which is available free for download on the company’s website. The white paper

Samaha & Associates Announces Seven Core Conversions in Past 12 Months for Prominent Credit Unions – Four conversions completed; Three ongoing

Samaha & Associates Announces Seven Core Conversions in Past 12 Months for Prominent Credit Unions – Four conversions completed; Three ongoing April 24, 2019 MIAMI–(BUSINESS WIRE)–Samaha & Associates, a Miami-based provider of consulting, negotiation and project management services to the financial services industry, announced the completion of core processing conversions for four leading credit unions and the initiation of core processing conversions for three other prominent credit unions. The four completed conversions were finished on-time and

Samaha Associates’ CEO Sabeh Samaha Featured in CU Management magazine “Data Scientists in the House”

CUs should look to staff or collaborate with true technology inventors. by Richard H. Gamble Artificial intelligence and machine learning are technologies developed by computer and data scientists. Data analysts have become key members of credit union staffs. Data scientists, however, are rare and expensive, so most credit unions rent them as needed instead of hiring them. Only the largest financial institutions are investing in employing true data scientists, says Kirk Kordeleski, senior managing partner and chief strategy officer at BiG Consulting, Long

Samaha Associates’ Sabeh Samaha Chats with CU Broadcast’s Mike Lawson at CUNAGAC Conference about Technology Market Consolidation within the Credit Union Industry

Sabeh Samaha, president/CEO of Samaha & Associates, visited CU broadcast, a credit union talk show, during the 2019 CUNA Governmental Affairs Conference in Washington, D.C. Host Mike Lawson chatted with Sabeh about technology market consolidation​ and what it means for credit unions today. Click here to watch this engaging and educational interview.  

Samaha and Associates Engages Matthew Davidson As Senior Consultant for Business Strategies

Samaha and Associates Engages Matthew Davidson As Senior Consultant for Business Strategies – Part of company’s national growth strategy to assist financial institutions to more effectively enhance their service and boost profitability –  MIAMI, March 7, 2019 – Samaha and Associates, a Miami-based provider of consulting and project management services to credit unions, banks and others within the financial industry, announces it has engaged Matthew Davidson as senior consultant for business strategies. In this role, Davidson works with credit unions and banks

Samaha Associates’ CEO Sabeh Samaha Featured in CreditUnions.Com on Technology Resolutions for 2019

    4 Technology Resolutions For 2019     Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead     By Marc Rapport Credit unions looking ahead to 2019 have the opportunity to deploy new member-facing technology that effectively targets individual members while providing personalized service. To do that, they must rely on suppliers of those tech tools to deliver the tactical ability to fulfill the credit union’s strategic goals. Data analytics and fast-developing delivery channels are

Samaha & Associates’ Client Testimonials Underscore Best-in-Class Consulting Services in the Credit Union Industry!

2018 marks Samaha & Associates’ 20th anniversary! And over the last 20 years, we have consistently delivered the best-in-class Technology and Payment Systems consulting services to the Credit Union industry. Our trusted clients select the Samaha Team above all others because of our proven track record of improving operational efficiencies and exceeding project expectations. Our new clients are realizing what our old clients already knew: Samaha & Associates delivers the highest caliber consulting services in the Credit Union industry bar

Samaha Associates’ Senior Consultant Mark Monsees’ Op-Ed “California’s new privacy law a boon for protecting member data” published in Credit Union Journal!

California’s new privacy law a boon for protecting member data by Mark Monsees Credit unions need to gear up to meet the requirements of a new bill passed unanimously by California lawmakers that gives residents more control over their data. The legislation, called the California Consumer Privacy Act of 2018, goes into effect on Jan. 1, 2020, and will afford residents the right to compensation if a business misuses their data. This law is long overdue given the growing number of data breaches,

SkyOne Federal Credit Union Wins Samaha Associates’ Apple TV Giveaway at the 2018 CUNA Tech Conference!

Senior Consultants’ Juan Luna and Tom Black represented Samaha & Associates at the 2018 CUNA Technology Council and Operations & Member Experience Council Conference, which took place at the Hilton-Union Square in San Francisco, Calif. in mid-September. Attendees who visited Samaha & Associates’ booth were not only provided insights on best-in-class consulting methodologies, but were also invited to leave their business card in a box for a chance to win an Apple TV. At the close of the three-day conference, and

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